She has an immediate casual and comfortable approach that makes one feel at ease from the start. I felt very comfortable during our sessions and chats where I was always optimistic that progress would be made. It's obviously vital that a therapist and client are on a similar wave length and for that I felt Billi was adaptable and most competent. Our sessions varied and Billi certainly made me think of certain problems in another way where it was positive to see things from another angle and perspective. Billi is also the very first therapist that I've used and I feel that she is extremely good at her job, and I would certainly recommend her services to anyone seeking help for the first time or even having used a previous therapist where it did not quite work out. I feel the professional relationship between a therapist and client is most personal and Billi certainly provides a first class service.